RETURN POLICY

IMPORTANT: Yonicque LLC offers a free, easy,  and no-hassle return policy for all returns. We do not offer exchanges, but we welcome you to return your item(s) by mail in accordance with our Return Policy by using our online returns portal and repurchasing any available item(s) on our site. With limited exceptions, returns are refunded via store credit in the form of a Yonicque E-Gift Card. Yonicque LLC does not issue online store credit for the original shipping charges.

All sale items are considered Final Sale and cannot be returned for online store credit.

We do provide free prepaid return labels on all U.S orders only. We will cover the shipping costs to return.

To Start a Return Click Here - Return Portal

Online Return Policy:

Please be sure to send us your item(s) back in full accordance with our Return Policy:

• Items must be sent back within 30 days of the delivery date. 
• Items must be unworn, unwashed, and have original tags attached. Shoes must be unworn, show no signs of wear, and returned in their original packaging.
• Items must be free of stains, makeup, odors, fragrances, glitter, deodorant, or wear.
• Bodysuits, swimwear, undergarments, beauty products, cosmetics, and accessories are non-returnable.
• All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
• When sending back items from multiple orders, you must fill out an order packing slip for each applicable order.
• All returns are refunded via store credit in the form of a Yonicque E-Gift Card.
• We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
• Returns are processed within 5-7 business days after your item(s) are delivered to us.
• Damaged or defective must be reported within 7 days of delivery. 
• Gift Cards purchased online are non-refundable.

Returned-to-Sender & Refused Packages: 

• This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at the time of delivery.
• Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge.
• We are unable to update orders once they have been placed in our system. To ensure that your package is delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
• We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Reserved Rights Regarding Returns:

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

• An irregular or excessive returns history indicative of "wardrobing;"
• An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items, or potential fraudulent or criminal activity. Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above.

Non-Yonicque items sent to our business mailbox will be discarded upon receipt.

Damaged/Defective/Incorrect Items:

We complete thorough quality assurance checks on all physical merchandise. However, should you receive a damaged, defective, or incorrect item, contact our Customer Care team via the Contact Us page. Once we receive your request, we will be in contact with you to address and resolve the issue. Damaged/Defective/Incorrect items must be unworn, unwashed, fragrance free, in the original packaging with tags still attached. Please note that all damaged, defective, or incorrect items must be reported on the same day the item is either picked up, delivered, or dropped off for a replacement item that is of equal value. Any incident reported after the day of pick up, delivery, or drop off will be offered 10% off your next purchase. We do not offer refunds. 

Expedited websites, new websites, and revamps are non-refundable once the project is completed and the contract is signed. 
 

Returning By Mail

For U.S. Domestic & International customers, you may return by mail. To return by mail - Use your order packing slip to return it by mail with the carrier of your choice. All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing. 

Mail your return items to our Returns Department at the address stated below:

Yonicque LLC

1507 E 53RD ST

SUITE 861

CHICAGO, IL 60615

Depending on the shipping method and carrier selected, your return package may take several weeks to reach us if returning from an international location. Please allow 5-7 business days to process your return once it is delivered to our business mailbox. Once your return is fully processed, we will issue you store credit in the form of a Yonicque E-Gift Card for use on a future purchase. E-Gift Cards expire after 5 years and are redeemable right away!

Please Note:  Yonicque LLC is not responsible for returns until they reach our business mailbox in Chicago, IL. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Yonicque LLC will not issue online store credit for your returns.

If you have an issue with your E-Gift Card, please contact us at via email at info@yonicque.com

Customer Service:
Mon-Fri 8:00am-5pm CDT.
(805) 836-0621

Thank you kindly for your business. We hope to see you again soon.